Frequently Asked Questions

HomeFAQFrequently Asked Questions
Why i get Security header not valid when setting up Paypal?

This can happen by few reasons

You have setup LIVE credentials and you have turned Test mode to ON. If you want to test you need to set TEST credentials and have Paypal Sandbox Account
You have white spaces in your credentials. Eq. api_username_1a242jdj2455 – You see how much whitespaces after the Eq.
You put wrong API credential in wrong place ex. API Signature data you put in the API Username field inside Paypal fields.

How to create a client user?

Client login his account and click the “User” button. Create a client user.

Client inform admin, which menu access according to the client. If admin enable this menu then client user will be login according to the client account.

How to create your employee?

If you create your employee first create Department then write designation according to the Department. You can control your employee access ability according to the designation.

Click “User” menu then click “New User“.

Fill all the required field. Select “User Type” as a “Staff” and select “Designation” then click “Create User”.

Your employee will be create.

Can I Use Ultimate Project Manager CRM PRO Without Internet on Localhost Installation?

Generally, you can use Ultimate Project Manager CRM PRO without internet on localhost installation but you will need to lose the benefits from some features as for example:

  1. real-time notifications.
  2. Auto updates.
  3. Google reCaptcha
  4. All Online payment gateways
Why I Can’t Add Contact with Duplicate Email?

The contacts email are unique because of the email piping/auto importing tickets feature and because the email is used for login.

If you have an email address that is not unique in the system database the script won’t know the company to link the imported ticket.

Getting HTTP ERROR 500

If you are getting HTTP ERROR 500, this means that there is some error thrown in the back-end which is causing Ultimate Project Manager CRM PRO to stop working.

Contact US:


skype: coderitems

Is RTL supported on PDF documents?

Yes, We provide RTL support and PDF document.

How to Rate Ultimate Project Manager CRM PRO?

Good ratings would help other users make a comfortable decision while choosing Ultimate Project Manager CRM PRO and be assured of the support we provide, also good ratings will really help for further development and improvements.

You can read more here how to rate an item:

Can i use Cloudflare with Ultimate Project Manager CRM PRO?

Yes, you can use Cloudflare with Ultimate Project Manager CRM PRO.

Can I Use Ultimate Project Manager CRM PRO as SaaS Application?

Unfortunately you can’t use Ultimate Project Manager CRM PRO a as SaaS application. You can only bill 1 client per 1 extended licence.

Ultimate Project Manager CRM PRO licences are single end products, additional information for licences can be found here.

But our Inventory Management System as a Saas Application.

More Details:


skype: coderitems


Can you do customization?

Yes, we custom work for you. Click here.

What you see in the demo is what comes with your purchase, in case you need anything different to fulfill your requirements, we develop this for you.

Test in the demo and if Ultimate Project Manager CRM PRO fits for your requirements feel free to buy, additionally, we highly recommend to check the support policy too

If you found some bugs feel free to report them via our support system and will be fixed.

How to Set Development/Debug Mode?

If you are developing custom features for Ultimate Project Manager CRM PRO or you are experiencing internal server error, you can turn debug mode to see any error messages.

To turn debug/development mode navigate to the directory where Ultimate Project Manager CRM PRO is installed and find index.php.

Open the file and find:

define('ENVIRONMENT', 'production');

Change this to:

define('ENVIRONMENT', 'development');

In case there are errors thrown that can be visible on screen, you will be able to see the errors now, additionally, the errors will be logged in application/logs, you may want to check this directory too.

Do not forget to turn it back when you finish with debugging.

Can I Translate Ultimate Project Manager CRM PRO ?

Yes! You can translate Ultimate Project Manager CRM PRO very easy.

How to Report Bug?
  1. If you are a customer and found a bug please open Support to get assisted.
  2. If your support is expired and you can’t open a ticket, please contact us at and provide detailed information about the issue.
  3. If you are testing on the demo and you haven’t bought Ultimate Project Manager CRM PRO yet please send us an email at
How to Obtain Purchase Key?

In order to get the purchase key of an item you need to follow the steps in the following link

I Have Question, Where Should I Ask?

If you have any general questions dont hesitate to contact us on
for support questions you can open support ticket at following link.

What Is Base URL?

Base URL is Codeigniter required configuration and is the URL where your system will be installed.

Eq. If you are installing on a subdomain with name crm, you will set
Eq. If you are installing on subfolder with name crm, you will set
Eq. If you are installing on the main domain you need to set just
When installing the system will auto try to guess your base URL however you can adjust to your needs.

Keep in mind that the base URL must end with a trailing slash (/)

For SSL use eq.

Does None Admin Staff Member Will Be Able to See All Media Library Uploads?

If the logged staff member is not administrator wont be able to see all media library data.

Each staff member have separate folder inside the media/ folder in your server except the administrators.

The attachments the none admin staff member upload will go to their own folder.

In future if you make this staff member admin then will be able to see all media uploads.

How to Hide the Help Menu Item?

To hide the help menu item navigate to Setup->Settings->Misc and set Show help menu item on setup menu to No

Why Table Exporting Only Export the Current Page?

The export from the table works like this way only the current view so if a lot data is found in the database to prevent crash thats how the datatables export work.

You will need to export by page.

Additionaly you can select All from the top left dropdown above the table headings and wait to load all the data from database.

What Is the Reminders Feature in Ultimate Project Manager CRM PRO?

The reminders feature in Ultimate Project Manager CRM PRO is designed for staff members, the member will be notified about some action they need to take (eq. Call customer, Schedule meeting), this option allows you to never forget anything about your customers.

When you setup reminder for staff member in a specific date the staff member will get notification built-in and email if the field to send an email to this staff member is checked.

How to Move Company Details to Right Side and Customer Details to Left in PDF?

In some countries customer details is required to be on the left side. With Ultimate Project Manager CRM PRO you can achieve this very easy by navigating to Setup->Settings->PDF and set Swap Company/Customer Details to YES

Save the settings.

Now on all PDF documents your company details will be shown on the right side of the PDF document and your customer details will be on the left.

How to Hide Transactions on Invoice Pdf?

If you dont want transactions/payments to be shown on the invoice pdf document you can turn off by navigatin to Setup->Settings->PDF and set to NO Show invoice payments (transactions) on PDF

I Don’t See the Delete Button for Estimate/Invoice?

There is protection implemented to keep the numbers without gaps, by default delete is only allowed on the last created estimate/invoice.

If you don’t need this protection navigate to Setup->Settings->Finance and find:

Delete estimate allowed only on last estimate – Set to NO
Decrement estimate number on delete – Set to NO
These settings can be applied too in case you want to delete only 1 invoice/estimate and after you delete reset the settings to YES again.

Repeat the same steps for invoices if needed.

How to Check What Version I’m Using?

There is multiple ways to check your version:

Navigate to application/config/migration.php and find $config[‘migration_version’]
If you are login you can check  settings/system_update

How to increase max upload size?

It’s recommended to consult with your hosting provider if the recommended solution below is not working, Perfex CRM is just reading the values from the php.ini file.

You must change 2 php.ini directives, the post_max_size directive, and upload_max_filesize directive to be equal to the post_max_size directive.

Example to increase max upload size to 64MB, add the below code to your php.ini file.

upload_max_filesize = 25M
post_max_size = 25M

Keep in mind that in most cases restart to Apache will be required in order to changes to take effect, if you are using shared hosting and your hosting provider allows you to change the php.ini directives from cPanel UI, the restart is already handled by your hosting provider.

What Is Non Staff Member?

A non staff member is a feature in Ultimate Project Manager which allow you to have a member like a contract worker to work on projects, means that the staff is not actually an employee in your company but it’s a freelancer/contractor.

Some area of the CRM PRO is disabled for not staff members.

Here is a list of the disabled features for non staff member.

  1. Announcements
  2. Newsfeed wall
  3. Leads
  4. Support – Default is NO you can adjust this for your needs at Setup->Settings->Tickets
  5. Public Calendar Events
  6. Google Calendar Events
  7. Goals.

You can add if you want other Permissions to this staff member like Invoice [VIEW] permission and this staff member will be able to access.

If you need to set a user as non staff member navigate to Setup->Staff open the user and check the checkbox field Not Staff Member

What Are the Server Requirements?

Click here to read more about the server requirements.